HIEUTOUR CO., LTD

Frequently Asked Questions

A credit card can decline due to an invalid credit card number, expiration date, daily limit, insufficient funds, the home address used instead of billing address or many other reasons. Sometimes banks put a limit or a restriction on a credit card charge. In this case, you may need to contact your credit card company for more information. Sometimes the card number itself is input incorrectly. Please check online to make sure the available credit card information is correct.

Hieutour Co., Ltd takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software in the industry – SSL. We use a credit card processing company to bill users for purchases and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes. Hieutour Co., Ltd is a legal company based in Can Tho city and shall abide by all federal and country tourism laws.

Yes, you do need to book your tours before taking it. You can not just show up if you did not reserved your tours in advance. Booking tours in advance is best.

You can visit Mekong Delta at anytime you would. But we would suggest that you should visit from August to October as someone is worried for the rainy season, therefore less tourist around is a great idea to be away from tourists area. Look for it:)

No, you can’t. When you booked tours or booked wrong tours at last minutes 24 hours before taking your tour, and the cancellation your booking tour due to bad weather, either we inform you to not organize the tour or you decide not to take the tour due to your new plan or personal issues. Please read our Terms and Conditions before booking tours or services with us.

You can take a local bus to Rach Gia and then ferry to Phu Quoc island. There are two companies operating the ferry in Rach Gia with well know as Phu Quoc Express and SuperDong. Departure times: 8:00 am & 1:00 pm. Or you can book an air ticket to take air-plane to Phu Quoc island. Contact us to organize your transportations with bus, ferry and air tickets. What a great organizer.

 

Yes, we can organize the trip starting from Ho Chi Minh city and even from Chau Doc, Ha Tien, Rach Gia, Vinh Long, Dong Thap, etc. What a flexible tour for you to explore Mekong Delta from anywhere you would!

No, nowadays the floating markets are getting less busy compared to what you are seeing on the internet. But there are still many boat are trading on the river at floating markets, and we would suggest the best time to start for visiting Cai Rang floating market is around 5:00 am and Phong Dien floating market is around 4:30 am. Best plan for your vacation to start at the right time!

 

You can visit many local unknown places as Can Tho wet market, Can Tho material market, Can Tho Old market, Can Tho Old prison, Can Tho museum, Can Tho Ong temple, Can Tho De Tham food street. Great idea to discover our city:)

Yes, we always welcome everyone to experience Hieutour Co., Ltd services to see how best we are, especailly for solo travelers we always offer the best price. Please contact us to make your trip is easy ever.

Don’t worry, our sales and hotline numbers are always available and they always there for you to connect on WhatsApp/Viber at Sales +84939676156  or contact to our office customer support at +842923819958. Otherwise, hotline at +84939419858 with 24/24. Please contact them as soon as possible to confirm your booking or inquiry tours for your vacation. 

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