HIEUTOUR CO., LTD

TERMS & CONDITIONS

1. BOOKING1.1 Reservation 

  • Before booking the tour with us you should check the booking details, tour itinerary, terms and conditions carefully. If any details are unclear, you should contact us immediately as changes cannot be made after confirmation. Requirement of the full payment once your tour is booked. And 30% more will require for any private organization request on top of total price. Extra cost will be required for any change from itineraries you booked.
  • All price indicated requires a minimum of 2 persons. Prices for optional days or optional activities will be indicated upon request.
  • Price for children (only applied when one children travel with 2 adults). Infants under 6 years old travel free of charge. Children 6 to 11 years old pay 50% of total price and children from 12 years old up pay full price as adult.
  • Hieutour Co., Ltd shall not bear any responsibilities if any customers is refused to embark on a plane to Vietnam or is refused to enter Vitenam for not bearing the needed travel documents. In such a case, the whole trip will be considered as ‘’no show’’ and the full amount paid will not be refunded (unless local providers or hotels accept conditional refunds). Responsibilities for transportation times [car—bus—boat] are excluded in case of traffic jams during your travel program with us.
  • Please check all booking details, tour itinerary, terms and conditions carefully before proceeding with your booking. If you are unclear about any of the detail please contact us for clarification as changes cannot be made without additional cost once the booking is confirmed. Your booking is not confirmed until we receive your payment in full. Once you booked our tour and the payment is transferred  which means you agreed with our Term and Condition.

1.2 Insurance

  • All customers arriving in Vietnam and booking a package through Hieutour Co., Ltd (including accommodation + transportation and sightseeing) are automatically covered by a local accident insurance.
  • However, Hieutour Co., Ltd strongly recommends all customers to have a personal travel insurance contracted in their country of origin and cover them during their stay in Vietnam. The liability of Vietnamese insurance is very limited and indemnities cannot be compared with indemnities paid by Western Insurance companies. Hieutour Co., Ltd subscribes with PVI Insurance. Our travel insurance in the tour program does not cover loss or missing personal properties.
  • Hieutour Co., Ltd shall not bear any responsibilities in case of accident, disease, robbery, death or whatever might occur to its customers whilst traveling in Vietnam or to any destinations sold by Hieutour Co., Ltd.
  • In case customers have no insurance covering them, but require assistance from Hieutour Co., Ltd due to accident, disease, robbery, death or whatever, assistance will be provided then all costs of this assistance will be prepaid by the customers.

2. PAYMENT

2.1 Required payment in advance

  • A non-refundable and non-transferable deposit or full payment of the total package is required for Hieutour Co., Ltd in advance to process the reservation for you. 
  • Your booking will not be treated as confirmed until your payment of the booking has been made successfully and you receive our confirmation email.

2.2 Method of payment

  • Payment via Paypal will be charged 4% the transfer fee.
  • Payments by Credit Card (Visa Card, Master Card, American Express): Credit card surcharges of 3% for Visa and 3 % for MasterCard, 4% for American Express will apply when paying by credit card.

3. CANCELLATION POLICY

3.1 Last Minute Booking

  • Once you agreed to book our services, no refund or adjustment will be made for segments of the services not taken.
  • No refundable for any wrong tour booking. Once the tour payment is done as the tour is confirmed and considered sold. No-Show is mean yourself canceled the tour. There is no acceptable for any refund.
  • The foregoing cancellation fees also apply if you cancel due to changes in the departure date, changes in accommodations, weather problems, fear of travel, or any cause beyond our control.
  • No refundable for any cancellation due to the bad weather as typhoon, flooding, war. Either by yourself canceled or we canceled your tours.

3.2 Advance Booking

  • Cancellation 30 days or more prior to departure or use of the services will be charged 40% of the total cost.
    Cancellation between 16 and 29 days prior to departure or use of the Services will be charged 60% of the total cost.
    Cancellation within 15 days prior to departure or use of the Services will be charged 100% of the total cost. No-Show is mean yourself canceled the tour. There is no acceptable for any refund.
  • The foregoing cancellation fees also apply if you cancel due to changes in the departure date, changes in accommodations, weather problems, fear of travel, or any cause beyond our control.
  • We cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Hieutour Co., Ltd.  Once you agreed to book our services, no refund or adjustment will be made for segments of the services not taken.
  • No refundable for any cancellation due to the bad weather as typhoon, flooding, war. Either by yourself canceled or we canceled your tours.
  • No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

 

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