FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
What are the possible reasons for my credit card declining?
A credit card can decline due to an invalid credit card number, expiration date, daily limit, insufficient funds, the home address used instead of billing address or many other reasons. Sometimes banks put a limit or a restriction on a credit card charge. In this case, you may need to contact your credit card company for more information. Sometimes the card number itself is input incorrectly. Please check online to make sure the available credit card information is correct.
I am concerned about sending my credit card information online. Is it secure? Can you advise me on the best way to send this information?
Hieutour Co., Ltd takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software in the industry – SSL. We use a credit card processing company to bill users for purchases and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes. Hieutour Co., Ltd is a legal company based in Can Tho city and shall abide by all federal and country tourism laws.
Can I just show up or do I have to reserve the tour?
Yes, you do need to book your tours before taking it. You can not just show up if you did not reserved your tours in advance. Booking tours in advance is best.
What is the best time in year to visit Mekong Delta?
You can visit Mekong Delta at anytime you would. But we would suggest that you should visit from August to October as someone is worried for the rainy season, therefore less tourist around is a great idea to be away from tourists area. Look for it:)
Can I get a refund for cancellation at the last minute?
No, you can’t. When you booked tours or booked wrong tours at last minutes 24 hours before taking your tour, and the cancellation your booking tour due to bad weather, either we inform you to not organize the tour or you decide not to take the tour due to your new plan or personal issues. Please read our Terms and Conditions before booking tours or services with us.
How possible I travel to Phu Quoc island from Can Tho city?
You can take a local bus to Rach Gia and then ferry to Phu Quoc island. There are two companies operating the ferry in Rach Gia with well know as Phu Quoc Express and SuperDong. Departure times: 8:00 am & 1:00 pm. Or you can book an air ticket to take air-plane to Phu Quoc island. Contact us to organize your transportations with bus, ferry and air tickets. What a great organizer.
Can I start the floating markets tour from Ho Chi Minh city?
Yes, we can organize the trip starting from Ho Chi Minh city and even from Chau Doc, Ha Tien, Rach Gia, Vinh Long, Dong Thap, etc. What a flexible tour for you to explore Mekong Delta from anywhere you would!
Will I experience the floating markets as what I saw on internet?
No, nowadays the floating markets are getting less busy compared to what you are seeing on the internet. But there are still many boat are trading on the river at floating markets, and we would suggest the best time to start for visiting Cai Rang floating market is around 5:00 am and Phong Dien floating market is around 4:30 am. Best plan for your vacation to start at the right time!
What can I see around the Can Tho downtown during the day?
You can visit many local unknown places as Can Tho wet market, Can Tho material market, Can Tho Old market, Can Tho Old prison, Can Tho museum, Can Tho Ong temple, Can Tho De Tham food street. Great idea to discover our city:)
As solo traveler am I able to experience Hieutour Co., Ltd services?
Yes, we always welcome everyone to experience Hieutour Co., Ltd services to see how best we are, especailly for solo travelers we always offer the best price. Please contact us to make your trip is easy ever.
When I cannot email Hieutour Co., Ltd or did not receive Hieutour Co., Ltd email?
Don’t worry, our sales and hotline numbers are always available and they always there for you to connect on WhatsApp/Viber at Sales +84939676156 or contact to our office customer support at +842923819958. Otherwise, hotline at +84939419858 with 24/24. Please contact them as soon as possible to confirm your booking or inquiry tours for your vacation.
On behalf on Hieutour Co., Ltd and team, we would like to thank you very much for your spending time to visit our webpage. And we hope you can find some helpful information or details that to provide at least the right travel information to prevent any travel issue that affective to your wonder travel plan or not to make you feel disappointed on what you are expecting for, about what you can experience and explore in our Mekong Delta region. If there are nothing you can find from above to meet your research, please contact us by email or phone call from Monday - Saturday 8:30 am - 8:30 pm, to let us figure out what is best for your vacation plan.