FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
How many days are supposed to be best for my stay in Cần Thơ?
We strongly recommend that you should stay from 4-5 days in Cần Thơ since we are not only offering you tours in Cần Thơ, but also the neighboring areas with many different attractions. For further information about our tours, please take a look at the tour’s itineraries on this website.
Are there any mental notes we should make when traveling after the pandemic?
If possible, we advise you to bring the sanitizers the whole time as well as other necessary stuff like bugs spray, suntan lotion and wear a face mask in the public places for your own good.
Besides, you need to make sure to bring the “Health check result” or Authorized medical clinic’s certificate in your country during your stay in Vietnam.
Is it possible to change my travel date after paying?
It is possible as long as you make that change before the cancellation deadline. For further information, please read “Payment Tag” on our “Terms and Conditions”.
Do you have a car, motorbike, or bicycle rental service? And do you have the air-tickets and ferry tickets service?
We do have these mentioned services, you can either contact us through emails or stop by our office for more details or email us the flight’s plans of yours.
You can even mention your budget so then we could find out the best price for your trip. In addition, inform us of your preferences, so we could pick the best destinations for you.
Can I book the whole trip from Ha Noi to Mekong Delta? How many days is best for this trip?
It is completely possible since we organize the tours throughout Vietnam and a 25-30 days trip is the best for a relaxing vacation.
Is it possible to take a bus from Cần Thơ to Cambodia? What are the best ways to go to Cambodia from Cần Thơ?
There are there main ways to go to Cambodia from Cần Thơ. The first one takes the bus from Cần Thơ to the border (in Hà Tiên or Châu Đốc city), then take another bus to Cambodia after passing the custom procedures. The second way is Bus Can Tho to Phnom Penh: depart at 5:00 am, it takes the tourists about 8 hours to reach Phnom Penh. The last one is to take a bus from Cần Thơ to Châu Đốc city, and then take a speed boat to Cambodia. However, we strongly recommend the second option. Please feel free to reach us for more information.
Below is the bus and speed boat schedules:
+ Bus from Cần Thơ to Châu Đốc (3-hour bus): Departure time: 4 a.m, 8 a.m, 11 a.m, 2 p.m, 4 p.m and 6 p.m (Depart everyday, price: 100.000 VND/pax)
+ Speed boat from Châu Đốc to Phnom Penh (5-hour trip): Departure time: 7h30, 12h30 every morning (Price: 627.000 VNĐ/pax)
Is there any discount for a big group? Should I pay with cash or credit card? Should I pay in Vietnam Dong or US Dollar?
We will definitely have a special discount for a big group. For more information, please contact us through emails.
For the walk-in travelers, you can pay either in cash or credit card. And in case you pay in cash, we can also pay either in Vietnam Dong and US Dollar.
Is it possible to have a French/Spanish/Italian/German speaking tour guide as I don’t speak English well?
We do have a French-speaking tour guide, but not the other languages since most of our guides speak English. But don’t worry if you don’t have good English, we will arrange the tour guide who spoke the languages you would, but you need to send us the request at least 15 days before taking the tour.
What are the possible reasons for my credit card declining?
A credit card can decline due to an invalid credit card number, expiration date, daily limit, insufficient funds, the home address used instead of billing address or many other reasons. Sometimes banks put a limit or a restriction on a credit card charge. In this case, you may need to contact your credit card company for more information. Sometimes the card number itself is input incorrectly. Please check online to make sure the available credit card information is correct.
I am concerned about sending my credit card information online. Is it secure? Can you advise me on the best way to send this information?
Hieutour Co., Ltd takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software in the industry – SSL. We use a credit card processing company to bill users for purchases and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes. Hieutour Co., Ltd is a legal company based in Can Tho city and shall abide by all federal and country tourism laws.
Can I just show up or do I have to reserve the tour?
Yes, you do need to book your tours before taking it. You can not just show up if you did not reserve your tours in advance. Booking tours in advance is best.
What is the best time in the year to visit Mekong Delta?
You can visit Mekong Delta at any time you would. But we would suggest that you should visit from August to October as someone is worried for the rainy season, therefore less tourist around is a great idea to be away from tourists area. Look for it:)
Can I get a refund for cancellation at the last minute?
No, you can’t. When you booked tours or booked wrong tours at last minutes 24 hours before taking your tour, and the cancellation your booking tour due to bad weather, either we inform you to not organize the tour or you decide not to take the tour due to your new plan or personal issues. Please read our Terms and Conditions before booking tours or services with us.
How possible I travel to Phu Quoc island from Can Tho city?
You can take a local bus to Rach Gia and then ferry to Phu Quoc island. There are two companies operating the ferry in Rach Gia with well know as Phu Quoc Express and SuperDong. Departure times: 8:00 am & 1:00 pm. Or you can book an air ticket to take air-plane to Phu Quoc island. Contact us to organize your transportations with bus, ferry and air tickets. What a great organizer.
Can I start the floating markets tour from Ho Chi Minh city?
Yes, we can organize the trip starting from Ho Chi Minh city and even from Chau Doc, Ha Tien, Rach Gia, Vinh Long, Dong Thap, etc. What a flexible tour for you to explore Mekong Delta from anywhere you would!
Will I experience the floating markets as what I saw on the internet?
No, nowadays the floating markets are getting less busy compared to what you are seeing on the internet. But there are still many boats are trading on the river at floating markets, and we would suggest the best time to start for visiting Cai Rang floating market is around 5:00 am and Phong Dien floating market is around 4:30 am. Best plan for your vacation to start at the right time!
What can I see around the Can Tho downtown during the day?
You can visit many local unknown places as Can Tho wet market, Can Tho material market, Can Tho Old market, Can Tho Old prison, Can Tho museum, Can Tho Ong temple, Can Tho De Tham food street. Great idea to discover our city:)
As a solo traveler am I able to experience Hieutour Co., Ltd services?
Yes, we always welcome everyone to experience Hieutour Co., Ltd services to see how best we are, especially for solo travelers we always offer the best price. Please contact us to make your trip is easy ever.
When I cannot email Hieutour Co., Ltd, or did not receive Hieutour Co., Ltd email?
Don’t worry, our sales and hotline numbers are always available and they always there for you to connect on WhatsApp/Viber at Sales +84939676156 or contact to our office customer support at +842923819958. Otherwise, a hotline at +84939419858 with 24/24. Please contact them as soon as possible to confirm your booking or inquiry tours for your vacation.
On behalf of Hieutour Co., Ltd and team, we would like to thank you very much for spending time visiting our webpage. And we hope you can find some helpful information or details that to provide at least the right travel information to prevent any travel issue that affective to your wonder travel plan or not to make you feel disappointed on what you are expecting for, about what you can experience and explore in our Mekong Delta region. If there are nothing you can find from above to meet your research, please contact us by email or phone call from Monday - Saturday 8:30 am - 8:30 pm, to let us figure out what is best for your vacation plan.